Returns & Exchanges

At SMAI, we stand by the quality of our gear and offer a 30-day return policy for all unused equipment in its original packaging. Whether you are upgrading your gym or refining your kit, we ensure a seamless exchange process to keep you focused on your training.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Pack Your Gear

Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original, sellable condition.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

4

Quality Inspection & Refund

Once our warehouse team inspects the returned equipment, we will process your refund or dispatch your exchange within 5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing